Archive for the ‘Industry Insights’ Category

Wireless Security — A Simple Step to Avoid Danger

Friday, August 27th, 2010

One of the most common habits of those who connect to a wireless network at their office is that once computers have gained their first connection to the wireless network, they select the option for the machine to auto-connect every time in future as well. In the world of the hacker and spoofer, however, this habit of convenience is very often an open door for outside access.

The spoofer simply sets up another network in the same geographical area as the business WiFi network and uses a stronger signal that also allows automatic, non-password protected connections. Next thing is that Joe turns on his laptop in the morning and while sniffing around for a second, it connects to the spoofer’s network instead. Joe has his internet connection and begins work as usual. The spoofer notices the connection to his network of a new machine, and busily goes about accessing it and, worst of all, begins to raid the files and information on Joe’s laptop–all without Joe’s knowledge. With a bellyful of personal or corporate or private data (possibly including passwords to the actual WiFi network in Joe’s office), the spoofer drives away.

Joe’s laptop drops signal for a second, re-establishes a connection with his correct network almost instantly and Joe wonders a week later when a competitor has somehow suddenly stolen away most of his previous customers.

Poor Joe, or Joe’s assistant, or perhaps even Joe’s boss — any of their machines could have been accessed in precisely the same way.

IT Administrators should set up their WiFi networks so that there is no way anyone can connect to the in-house network without manually entering that network access password every time. Although it may take a second to re-enter a password each time, the level of security it demands is a small price to pay.

It certainly beats the thousands of dollars — or much more — that could be lost just because of a lazy habit that is so very easy to cure.

My Repair Truck: An Inventory Management Example

Friday, August 13th, 2010

[Here's another question submitted by someone looking for inventory advice]
I have an old truck I use for keeping stock that is for refilling my other service vehicles. It sort of is like a tender ship we used to have when I was in the Navy. It even carries fan belts and other stuff to repair the service trucks. How can I keep straight what I doled out to each service truck?

In this case, I would first suggest that you set your vehicles up as locations in your inventory system. They are, after all, physical areas in which you keep materials that you want to track, so despite the fact that the vehicles are also equipment stock that you might maintain in your inventory model (with schedules tracked for warranties, oil changes, insurance renewals and the like) the trucks all represent locations in which you keep inventory items.

If it were me, I’d go into SIMMS [my own chosen inventory management system] and create the following location numbers and names:
TT1, TT1-IH1, TT1-BIN1, TT1BIN2, TT1BIN3…and as many more as I need. The letters TT refer to Tender Truck (my name for the old truck described above). The IH refers to In- House (the container/section of the tender truck that holds the fanbelts and other such items that repair the service vehicles). The BINs are the assorted bins that hold the replenishing stock that the tender truck “doles out”. Anything after the TT1- in the lebel would be for a sub-location (stock area) of the Tender Truck.

Next, I would create the same breakdown for the service vehicles: one location for each service truck (ST1, for example) and then one each for its own particular inventory subdivisions (SHF1 could be Shelf One, RK2 could be Rack Two, and so forth).
Based on this, you would quickly see the pattern of transactions develop, such as inventory transfers like the following:
Transfer 0f 50 widgets from TT1-BIN1 to ST3-SHF1, thus giving the first shelf in Service Truck Three a refill of widgets, and decreasing the widget stock of Bin One on the Tender Truck by the same quantity. Both drivers could keep track of all such transfers and you would know where things are. In the case of repairs, this is where you use the in-house (IH) location. Your transfer of goods would be from TT1-IH1 to ST3, for example, to allot a new set of wiper blades to Service Vehicle 3. And if the fan belt was needed to repair the Tender Truck itself, then the fan belt would be transferred from TT1-IH1 to TT1. Run a stock report of any of the vehicles and you can see how much stock has moved in and out, such as when Service Truck Three invoiced out 20 widgets to the South Power Plant during its afternoon service rounds.

Managing the inventory this way allows for your system to be maintained and at all points in time you know where the stock items are: they are received into your warehouse, transferred to your Tender Truck, then transferred to your Service Trucks and sold from there to clients or customers or to projects that your Service Trucks maintain. Vehicle maintenance is easy to plan for, to list and to assess.

I hope this style of management helps others who have similar concerns about details and accuracy in a similar system model.

Tracking Inbound Receipts: Increase Your Customer Service

Wednesday, August 11th, 2010

Inventory management is very often helped by adding the capability—or utilizing the ability of many freight carriers—to track inbound receipts. UPS and FedEx already provide this tracking service to their clients. Many a fulfillment operation has been improved by such tracking and further inbound improvement systems can be instituted locally at the level of the vendor, who can become involved in sending ASNs when purchase order contents have been shipped. This tends to really help smaller businesses, especially in terms of their DC planning.

Contact KCSI today to learn more about how SIMMS Inventory management software can help your business keep on top of your inbound goods.

Why Does Everybody Call It a Widget?

Friday, August 6th, 2010

The term ‘widget’ has a colorful history, and not just one that refers to the great unseen and unnamed inventory item.

First used in the early 1930 to refer to a small manufactured mechanical gadget, it was in common use for sixty years before it was used to describe two very different things by the early 1990s. Around that time, a widget became any any visual symbol on a computer screen that caused a particular operation to occur, such as accessory applications on both Apple and PC graphic user interfaces (like the back arrow at the top of an Internet browser) or in more recent years, the tiny Twitter and Facebook icons embedded in webpages. They are more accurately known as icons or toolbar buttons.

An old example of a widget...otherwise known as radio (or option) buttons.

At roughly the same time, certain bottles or cans of beer—particularly in cans of Guinness™ stout—a widget became the name for the 3 centimetre plastic ball that, once the can was opened, would release nitrogen into the beer and cause the distinctive ‘head’ when the contents were poured into a glass. Drinking a pint or two of this nectar in my lifetime, I also happen to have a friend who works for the company back in Ireland, and he has heard references in-house to the “nitroball”. So here, yet again, we find something called a widget that also has another, more accurate name.

Yet another usage of ‘widget’ is as a name for this thing:

However, this wonder of intentionally meddled perspective is more accurately known as a poiuyt.

No matter what its usage, either as a historically hypothetical inventory item, or some other unquantifiable thing, the term ‘widget’, after I have told people the history listed above, evokes from them one constant question:
“If all these things have actual other names, what is a widget, and what does it look like?”

My answer has always been instant and, oddly enough, it has satisfied every person to whom I ever gave the answer.

                                       A widget looks like this:

No, there’s not a missing image there. We often see this object on web pages that, for whatever reason, have withheld content (usually images) from showing on the screen. It represents a missing thing…an object we might never ever see. To me, that is the very nature of the term “widget”, and because there are lots of other red Xs we could describe for people, I’ve always used ‘widget’ as the name for the above icon—unlike in all the other instances where the term ‘widget’ is used, the above object has no other name. Perhaps now we can all now relax and enjoy these beautiful widgets when we see them. And to top it all off, we now know what those typical inventory widgets look like: white cubes with a red X on each of their sides.

And face it—it’s as good an image as any.

What is an RMA?

Wednesday, August 4th, 2010

One reader sent in the question in the title so I thought I would respond for all of you.

Often in sales, a customer will purchase some item from you and then for some reason they will need to return it to you. Perhaps they have a broken item, need a replacement, or they want a substitution or a credit, or maybe just they have changed their mind about a purchase just made. All these would become causes for—and process steps in—your company’s Returned Merchandise Authorization (RMA) procedure.

Some items, once having been received, can be processed back to the shelves for resale immediately. In the case of substitutions, the item’s original sale is reversed for a credit that is then applied toward the substitute item. In the case of a repair, however, the first step requires a CC (known as a coverage consideration). Do you return the item to the vendor from which you received it and receive a credit or a replacement piece automatically? Is there a warranty for the item, and if so, does the warranty rest with the manufacturer, the vendor you received it from or is the warranty from your company? Further, does your company have the ability to repair items in-house, and if so, how much time does it take and how much manpower and labor expense is allotted?

All these considerations—including the rare cases where distant customers inform you of a broken item by phone and request you send a replacement item before they have sent the broken piece back to you—are not complicated but they are detailed, and you need a comprehensive software package to help you master all the variables that might occur when a customer returns an item to you.

Contact KCSI today to find out more about how the RMA process can be managed accurately and easily with the right software for your needs.

Stock Transfers—Your Saving Grace During Rush Time

Wednesday, July 28th, 2010

A customer calls with a need for a package of exactly twenty units of a certain product. However, your local storeroom only has fifteen. Using SIMMS Inventory Management software, the concern is quickly forgotten with a quick glance at SIMMS’ Quick Stock Window, which shows you all your stock in all your locations, both local and distant. You confirm the delivery with the customer then process an Item Transfer. Location B across town has the other five and you transfer them to your branch, and upon arrival, the entire shipment is out the door to the customer, as requested.

Transfers

Here you go...

SIMMS’ Item Transfers are made from a simple Transfer window that allows movement of single items (or groups of items) simply and easily. The transfer confirmation process allows for complete up-to-the-minute accuracy when the receiving department logs into SIMMS the moment the goods physically arrive. Transfers can contain many items, all of which can be targeted specifically, such as Item 1 going to Shelf A, Item Two going to Bin B and Item 3 going to Room C.

Thus, while other companies are scrambling to both get orders placed with their vendors and then scheduling the delivery date(s) with their customers, you’ve already got the order on its way to the customer. Let your competitors be rushed and frustrated. With SIMMS Item Transfer feature, you can keep your cool and provide precise and timely service to your customers.

Contact KCSI today to learn more about how SIMMS can help your business succeed while you can devote more time to growing it instead of wasting time trying to run it.