Customer Support
Both Resellers and customers can expect the best support because, at KCSI, support and customer satisfaction is our hallmark. KCSI has made large investments in state-of-the-art call center systems, such as Computer Telephony Integration and expansion of our front-line support staff. The result is short processing times and high service levels. In addition, the development of our innovative SIMMS Online Support and Services Web site offers you access 24 hours a day, seven days a week and provides you with online self-help services, technical product information and updates to partners and customers alike.
Furthermore, our Reseller satisfaction ratings have been very high in the areas of technical support, product quality and quality of marketing programs. Resellers and customers can choose from several support plans, tailored to deliver exactly the level of service they require.
Sales Support
At KCSI, we recognize that every prospect presents a unique set of challenges. We understand that effectively selling our Inventory management and distribution applications, and related services, requires that you listen to your clients, understand the requirements of their businesses and provide services that can enhance their profitability. Therefore, we have thoroughly developed a top-notch sales support program and staff, which can provide you with the competitive edge you need to accelerate your sales cycle and improve your closing ratio.
Account managers and field account executives work closely with you to provide sales assistance, and help you develop and execute an effective business plan. Sales advisors can answer your inquiries regarding pricing, ordering procedures and promotions.
Product specialists are available to assist you with product-related questions and demonstration preparation.
Interested in joining us? If you are interested in becoming a Regional Reseller or Reseller refer to our Global Agent - Regional Reseller map. Any area with an existing Regional Reseller may be contacted direct or through KCSI. Any area marked as KCSI is available on a Regional Reseller basis. If you are interested contact us or drop us an email (include contact info, time zone and a convenient time range to contact you).