Does your customer want credit, a replacement, a substitution or a repair? The SIMMS RMA feature makes it easy to handle all of this—and when a customer has an urgent replacement need, RMA even lets you easily create a cross-shipment entry. This gives you an accurate record of items shipped before returns are received, and one more opportunity to build complete customer satisfaction. This module creates a new level of integration for maximum efficiency.
With the SIMMS RMA feature, you can easily print receiving documents to alert warehouse personnel of pending returns. After the goods are received and inspected, they can be returned to inventory, identified as items for repair or scrapped. SIMMS automatically generates all the appropriate transactions including replacement orders, purchase orders and vendor returns. Our complete, end-to-end solution saves many hours of data entry and eliminates the need to search through file drawers for supporting historical documents.
(RMA) Return Merchandise Authorization - To stay competitive, virtually every company needs to process customer returns. As today’s customers demand a more specialized level of service, tracking and resolving these returns can be an increasing challenge. With the SIMMS Return Merchandise Authorization
The RMA Inquiry feature makes it easy to determine the status of a return whether or not it has been received. The Return Reason Report shows you which items have been returned, who is returning them and the reason why so that you can quickly identify possible problems.
RTV (Return to Vendor) features allow for a smooth return/replacement process with the vendors that supplied the item, who can repair refurbish or completely replace the faulty piece with a brand new item. The warranty settings for the items alert the user to whether the pieces are still covered.
Warranty Tracking - SIMMS will inform you when items are past their warranty while attempting to complete a RMA-IN document, giving you the ability to prevent items from flowing into your shop with expired warranties.
Serial Number/Lot Tracking - of course, you have the ability to track what serial number and lot number for the RMA items you are utilizing in the transaction.
Purchase History Tracking - easily view the customer purchase history from the RMA module enabling you to not only process an RMA for an item but determine for what sales transaction the item was related to.
Ability to fix or destroy items - In SIMMS you have the ability to fix and/or destroy items yourself once received into RMA
Generate RMA/RTV Reports - In a snap you can print important RMA/RTV related reports so you always have your finger on the pulse of your RMA department
SIMMS offers a competitive edge for distributors and manufacturers, these features create a completely integrated return management solution that saves time, boosts customer satisfaction and gives you a real competitive advantage.